Refund Policy

Effective date: July 15, 2026

This Refund Policy summarizes and forms part of Section 6 of our Terms of Service. It applies to all paid AisleRadar subscriptions.

1. Free trial first

Every new account starts with a 7-day free trial — you can evaluate the Service before any charge is made. You can cancel during the trial at no cost.

2. 14-day money-back guarantee on your first payment

If the Service does not meet your needs, you may request a full refund of your first payment within 14 calendar days of the payment date. Email us at support@aisleradar.com from the email address linked to your account — no questions asked beyond what we need to process the refund.

3. Renewals and cancellation

• You can cancel auto-renewal at any time in your account settings; access remains available until the end of the period you have paid for.
• Annual subscriptions: if you cancel before the end of a paid year, we refund the unused full months, calculated at the annual plan rate.
• Monthly subscriptions: the current month is non-refundable once the 14-day window (Section 2) has passed.

4. How refunds are paid

Refunds are issued to the same payment method used for the purchase, within 10 business days of the request being approved. Where your subscription was sold by a payment provider acting as merchant of record, the refund is processed by that provider. We do not compensate fees charged by your issuing bank.

5. Exceptions

A refund is not provided for the current period if your account has been suspended for a breach of the Terms of Service (e.g., unlawful use or abuse of the Service).

6. Contact

Questions about billing or refunds: support@aisleradar.com — we respond within 1 business day.

Limited Liability Company "Neyrosint", UNP 193753284, 16 Gazety Zvyazda Avenue, office 52, Minsk, 220117, Republic of Belarus.