Terms of Service (Public Offer)

for the provision of access to the AisleRadar software service

Version dated: July 15, 2026

Limited Liability Company "Neyrosint", a company incorporated under the laws of the Republic of Belarus, Payer Identification Number (UNP) 193753284, registered office: 16 Gazety Zvyazda Avenue, office 52, Minsk, 220117, Republic of Belarus (the "Provider"), hereby publishes this public offer (the "Agreement") to enter into a contract for the provision of access to a software service on the terms set out below.

1. Definitions

1.1. Service — the AisleRadar analytics software platform available through the website aisleradar.com (the "Website"), provided on a SaaS basis (access via the internet, without installation or transfer of software copies).

1.2. Customer — a legal entity or a sole proprietor (or another person acting for purposes relating to their trade, business, craft or profession), not being a resident of the Republic of Belarus, that has accepted this Agreement. The Service is offered to business customers only and is not offered or sold to consumers (natural persons acting outside their trade, business or profession).

1.3. Subscription — the right of access to the Service within the scope of the selected Plan for the paid period (monthly or annual).

1.4. Plan — the scope of features, limits, and price of a Subscription, published at aisleradar.com/pricing. The Plans form an integral part of this Agreement.

1.5. Account — the Customer's user account in the Service.

2. Subject Matter

2.1. The Provider grants the Customer remote access to the Service via the internet within the scope of the selected Plan, and the Customer pays for such access.

2.2. All exclusive intellectual property rights in the Service belong to the Provider. The Customer is granted a limited, non-exclusive, non-transferable right to use the Service for its intended purpose for the duration of the paid Subscription. No exclusive rights are assigned to the Customer.

2.3. Territory of service. The Service is intended exclusively for customers located outside the Republic of Belarus. The Service is not offered or sold to persons located in the territory of the Republic of Belarus. The Provider may refuse registration or suspend an Account if this condition is found to be breached, with a refund of the unused portion of the payment.

3. Conclusion of the Contract (Acceptance)

3.1. This Agreement is deemed accepted, and the contract concluded, at the moment the Customer pays for a Subscription (Section 5). Registration of an Account with the checkbox "I accept the Terms" confirms that the Customer has read this Agreement before payment.

3.2. Acceptance of this Agreement constitutes full and unconditional acceptance of all of its terms, including the Plans and the Privacy Policy.

3.3. The contract is concluded in electronic form and does not require a signed paper copy. The date of the contract is the date the first payment is credited.

3.4. Business-use declaration. By accepting this Agreement, the Customer represents and warrants that it purchases the Subscription for purposes relating to its trade, business, craft or profession, and not as a consumer. If this representation proves untrue, the Provider may terminate the contract under clause 7.3 with a refund of the unused portion of the payment.

4. Provision of Access

4.1. Access to the Service is activated within 24 hours of the payment being credited (normally — immediately).

4.2. The Service is provided "as is" in its current functional state. Target availability of the Service is 99% of the time per calendar month, excluding scheduled maintenance, of which the Provider gives at least 24 hours' notice by email or within the Service interface.

4.3. Technical support: by email at support@aisleradar.com, on business days, with a response within 1 business day.

5. Fees and Payment

5.1. The Subscription fee is determined by the Plan in effect at the time of payment. The currency of settlement is US dollars (USD), unless a different currency is indicated on the pricing page.

5.2. Payment is made by bank card or other methods offered at checkout and is processed by the payment provider — or an authorized reseller acting as merchant of record — indicated on the checkout page. The Provider does not receive or store the Customer's full card details; payment processing takes place on the provider's side in accordance with the PCI DSS standard.

5.3. Automatic renewal. The Subscription renews automatically for the next period, with a charge to the linked card, unless the Customer has disabled auto-renewal in the Account settings before the charge date. No later than 7 calendar days before a charge for an annual period (and no later than 3 days before a charge for a monthly period), the Provider sends a notice to the Customer's email stating the amount and date of the charge.

5.4. The Customer may disable auto-renewal at any time in the Account settings; in that case, access remains available until the end of the paid period.

5.5. The payment obligation is deemed discharged when the payment is confirmed by the payment provider.

5.6. Subscription fees are not subject to VAT in the Republic of Belarus: the services are supplied to non-residents and the place of supply is outside the Republic of Belarus (Article 117 of the Tax Code of the Republic of Belarus).

5.7. VAT identification (EU Customers). A Customer established in the EU must provide a valid VAT identification number at registration; the number is validated against the European Commission's VIES database. Registration is not available to EU Customers without a valid VAT number. The Provider does not charge EU VAT: the Customer accounts for VAT under the reverse-charge mechanism (Articles 44 and 196 of Council Directive 2006/112/EC); invoices are marked "Reverse charge". Customers in other jurisdictions provide their business/tax identification where applicable and self-account for any local taxes. Where a Subscription is sold by a reseller acting as merchant of record, that reseller is responsible for charging and remitting applicable taxes on the sale.

5.8. The parties agree that the fact of access to the Service during the paid period constitutes evidence that the services have been rendered; no separate bilateral acceptance certificate is executed unless the Customer requests one in writing before the end of the period. The absence of claims within 10 calendar days after the end of the period means the services have been rendered properly.

6. Refunds

6.1. First payment: if the Service does not meet the Customer's needs, the Customer may request a full refund within 14 calendar days of the date of the first payment — by email to support@aisleradar.com from the email address linked to the Account.

6.2. Subsequent periods: if the Customer cancels the Subscription before the end of a paid period, the cost of unused full months (for annual subscriptions) is refunded, calculated at the annual plan rate. Months already used, and monthly subscriptions for the current month, are non-refundable.

6.3. Refunds are made to the same card used for payment, within 10 business days of the request being approved. The Provider does not compensate fees charged by the Customer's issuing bank.

6.4. If an Account is suspended for breach of this Agreement (clause 7.3), the payment for the current period is not refunded.

7. Rights and Obligations of the Parties

7.1. The Provider shall: provide access to the Service within the scope of the Plan; safeguard the Customer's data within the Service; give notice of scheduled maintenance; respond to support requests.

7.2. The Customer shall: provide accurate information at registration; not share Account access with third parties outside the Customer's organization; not decompile or copy the Service or circumvent its technical limitations; not use the Service for unlawful activity; not create load that disrupts the operation of the Service (scraping, DDoS, bulk automated requests beyond the API limits of the Plan).

7.3. The Provider may suspend or block an Account upon breach of clause 7.2 or 2.3, notifying the Customer by email and stating the reason. If the breach is curable, the Customer is given 5 business days to cure it before the Account is blocked.

7.4. The Provider may change the functionality of the Service, provided this does not materially reduce the scope of services under the paid Plan during the paid period.

8. Customer Data and Confidentiality

8.1. Data uploaded by the Customer to the Service belongs to the Customer. The Provider uses it solely to provide the services and does not disclose it to third parties, except infrastructure subcontractors (hosting, payment provider) and cases expressly required by law.

8.2. Personal data is processed in accordance with the Privacy Policy published at aisleradar.com/privacy, the Law of the Republic of Belarus No. 99-Z of 7 May 2021 "On Personal Data Protection", and — with respect to data subjects in the EU/EEA — the GDPR. Acceptance of this Agreement and the checkbox at registration confirm that the Customer has read the Privacy Policy.

8.3. After termination of the contract, the Customer's data is retained for 30 calendar days (to allow export) and then deleted, except for data the Provider is required to retain by law.

9. Liability

9.1. The Provider's aggregate liability under the contract is limited to the amount actually paid by the Customer for the last 3 (three) months of the Subscription.

9.2. The Provider is not liable for loss of profit or indirect losses, and is not responsible for decisions made by the Customer on the basis of the Service's analytics: the Service is a data-processing tool, not advice.

9.3. The Provider is not liable for unavailability of the Service caused by circumstances beyond its control: failures of internet providers, hosting, payment systems, acts of public authorities, force majeure. If unavailability attributable to the Provider exceeds the level set in clause 4.2, the paid period is extended by the duration of the unavailability — this is the sole remedy for downtime.

9.4. Nothing in this Agreement limits any liability that cannot be limited under mandatory rules of the law applicable to a Customer who is a consumer.

10. Term and Termination

10.1. The contract is effective from the date of acceptance until the end of the last paid Subscription period.

10.2. The Customer may terminate the contract at any time: by disabling auto-renewal (access remains until the end of the period) or by requesting a refund under Section 6.

10.3. The Provider may terminate the contract on 30 calendar days' notice, with a refund for the unused period — for example, if the Service is discontinued.

11. Changes to this Agreement

11.1. The Provider may amend this Agreement and the Plans. A new version is published on the Website at least 10 calendar days before it takes effect; Customers are additionally notified by email of material changes (price, Plan scope, refund terms).

11.2. A price change does not affect a period already paid for. Continued use of the Service after changes take effect constitutes acceptance of the new version; if the Customer does not agree, the Customer may terminate the contract under clause 10.2 with a refund for the unused period under clause 6.2.

12. Governing Law and Disputes

12.1. This contract is governed by the law of the Republic of Belarus. If the Customer is a consumer habitually resident in the European Union or another jurisdiction with mandatory consumer protection rules, this choice of law does not deprive the Customer of the protection afforded by provisions of the law of the Customer's country of habitual residence that cannot be derogated from by agreement (Article 6(2) of Regulation (EC) No 593/2008 "Rome I").

12.2. Pre-litigation claim procedure is mandatory: a claim is sent to support@aisleradar.com or to the Provider's registered office; the response period is 15 business days.

12.3. Unresolved disputes are referred to the competent court of the Republic of Belarus at the Provider's registered office. For Customers who are consumers, this does not deprive them of the protection of mandatory rules of the country of their habitual residence, nor of the right to bring proceedings before the courts of their place of residence where such right is provided by law.

12.4. Correspondence via the email addresses specified in the Account and in this Agreement is recognized by the parties as legally binding.

13. Provider Details

Limited Liability Company "Neyrosint"

UNP (Payer Identification Number): 193753284

Registered office: 16 Gazety Zvyazda Avenue, office 52, Minsk, 220117, Republic of Belarus

Email: support@aisleradar.com